Do not buy again. Your payment is recorded, and one email fixes this without a second charge.
First, the two ordinary explanations
1. It is still landing. After payment the confirmation page says "Setting up your access…" and updates itself the moment access arrives — usually seconds. If it is taking longer it says so and keeps checking; you can close the page and it will still complete. Access does not depend on you sitting there.
2. You are signed in as someone else. Access is attached to the email address you paid with. Sign in with a different address and you get that other account — which looks exactly like having lost your purchase. Check Account → Profile against the address on your receipt. See "I bought with the wrong email".
If it still is not there
We run automatic checks that pick up payments whose access did not attach and finish them. So a delay usually resolves itself.
If it has been more than a few minutes:
Email [email protected] from the address you paid with, and say which exam. That address alone is most of what we need. We can find your purchase even if the address has a typo in it, and we will move it to the right account.
What we will not ask you to do
Buy it again.
Send us card details. We never need them, and you should never send them.
Wait days. A payment with no access is the top of our queue.
